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Once your refund claim is lodged, we will notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment within a certain amount of days. Please allow for a period of up to 14 days for us to process the refund.

Any refund or claims can be directed to our email at theothermilkco@gmail.com or our website within (7) SEVEN days from the delivery date. For further questions regarding your refund, please do not hesitate to whatsapp us at +60129893108 and we will be more than happy to assist you on the matter.

We will commit to a full refund or a replacement if the products you have pruchased have passed the expiry date.